TERMS OF USE

User consent.

By accessing the website https://travel-santorini.gr/, you agree to its terms and conditions, as well as to its Privacy Policy and the relevant Terms of Service https://travel-santorini.gr/personal-data-protection-policy-privacy-policy/). You explicitly agree to the processing of your Personal Data and Anonymous Information in accordance with this Privacy Policy. Your personal information may be processed by us in the country where it was collected, as well as in other countries (including the United States), where the laws on processing personal information may be less strict than your country’s laws.

We collect both personal information and non-identifiable information that you submit voluntarily to us upon your visit to the webpage https:// travel-santorini.gr/. We collect information you submit in the process of creating your order. For example, the booking process requires us to give us your name-surname and a valid email address. If you send us an e-mail or fill out the “Contact Us” form via the webpage, we will collect your email address and the full content of your email, including the attachments if necessary, and other information you provide. When you participate in competitions, lotteries or other activities that we make available to you, we will collect the information identified with this activity, which may include your personal information so that we can contact you referring to this activity. If you choose to subscribe in order for you to receive information about products or services that you may be interested in, we will collect your email address and all relevant information.

We may receive information, including Personal Data, for you from other sources with which you are registered, companies with which we have a partnership (“Partners”) or other third parties. We can associate this information with other personal information we have collected for you. Please remember that third-party suppliers of such information are handling it in accordance with their own privacy policies.

If you provide us with feedback, we may use and disclose such comments for any purpose, provided that we do not associate such comments with your personal information. We will collect any information contained in these comments and we will treat the Personal Information to this in accordance with this Privacy Policy.

The TravelTransfer platform provides a means for people who are seeking to travel to certain destinations (“riders”) to be accompanied by people who drive to or through these destinations (“Drivers”). For the purposes of this Agreement, these services are collectively defined as “Services”. This Agreement describes the terms and conditions governing your use of and participation in the TravelTransfer platform.

This Agreement applies to the use of the TravelTransfer Platform or the New User Services and during the dates of publication of any subsequent amendments to this Agreement for all current Users. You may terminate your participation in the Services at any time for any reason upon receipt by us of your written or electronic termination notice. Either we or you, can terminate your participation in the TravelTransfer Platform by removing your Information at any time, for any reason or unnecessarily, without explanation, effective when you send a written or email notification. With this termination, we will remove all of your information from our servers, although we may maintain an archived copy of the files we have for you as required by law or for legitimate business purposes. We retain sole discretion to exclude the use of the Services in the future for any reason or not. Even after the end of your participation in the TravelTransfer platform, this agreement will remain in force.

By using the Service, the Driver represents, warrants and agrees that:

• The driver is at least 18 years of age.
• This driver has a valid driving license and is authorized to operate a car vehicle and has all the appropriate permits, approvals, and authorization to transfer to third parties in all jurisdictions in which this driver uses the Services.
• This driver owns or has the legal right to operate the vehicle used by the Driver when accepting the Passengers and this vehicle is in good working condition and meets the safety standards of the industry and all of the applicable legal and government department requirements for a car.
• This Driver has a valid liability policy (coverage compatible with all applicable legal requirements) for the operation of this driver’s vehicle to cover any foreseeable losses associated with providing drivers to drivers.
• This Driver will be solely responsible for any liability arising out of or as a result of the operation of the vehicle used by the Driver for the Carriage of Passengers, including, but not limited to, personal injuries, death and material damage.
• In case of a motor vehicle accident, this Driver will be solely responsible for compliance with any applicable legal or specialized requirements for motor vehicles and for all necessary contacts with the driver’s insurance institution.
• This driver will only accept passengers using the vehicle mentioned in the agreement.
• This driver will not discriminate or incite anyone on grounds of race, ethnic origin, religion, gender, gender identity, physical or mental disability, medical condition, marital status, age or sexual orientation.

Luggage

• When booking your transfer, you are given the opportunity to declare the exact baggage you will carry with you during your transportation. It is your responsibility to set the correct type of car for your transportation, based on the registered luggage and the number of passengers. Note that among other parameters, the price given and the type of car assigned to your transportation service are subject to marked baggage. If you arrive with more luggage than you have placed in your reservation and do not fit the trunk of the car, our driver will be happy to help you get an extra taxi from the taxi stand. Our company, Traveltransfer, is not responsible for all costs incurred in case an additional vehicle is required to carry unjustified excess baggage, nor is the transport service subject to a refund due to excessive baggage.

• For transport services, a piece of luggage is a suitcase of a standard size or hand baggage with a combined maximum size of 158 cm (length + width + height). Baggage carrying is also a piece of luggage and must be stated at the time of booking. If your suitcase is oversized, exceeds the above mentioned dimensions, then you must declare 2 pieces of luggage instead. Smaller items fitting to the passenger’s foot, such as a camera case or a small shoulder bag, do not need to be reported. Any other special equipment such as ski or musical instrument with oversized dimensions must be declared as a piece of luggage and indicated in the traveler’s notes (special request) during the booking process.

• The transfer of your luggage and other items is at your own risk and under no circumstances can we be held responsible for any loss or damage. This risk of loss or damage must be the subject of private insurance that you have undertaken before departure. Your acceptance of this Agreement and its Terms and Conditions is a tacit agreement that you do not, under any circumstances, include in your luggage or transfer items that violate the law of the country in which the transportation will take place (firearms, etc.) nor those that may be harmful to any third party, nor any elements of excessive size, weight, vulnerability or alteration. Unless you are traveling with a dog guide / helper dog, animals are not allowed.

Route reservation policy.

• The confirmation email you receive after the completion of the welcome transfer includes all the information you have stated during the booking. Once the contract becomes legally binding, you will be asked to notify the Customer Service Center of any errors at least 48 hours prior to the corresponding transfer service.
• Prices include tolls, fuel, and all legal taxes. Food, beverages and museum tickets / archaeological sites are not included.
• E-mail deposit receipt is required.
• For transfer services, cancellation / change is free of charge if we receive a notice from you at least 6 (six) hours before the actual time of pickup. To cancel or change your transfer, you must contact us by phone +30 694 2045528 or by email at [email protected]. Changes take effect immediately upon confirmation by a customer support representative. If you do not notify us within the 6-hour period or do not appear at the pick-up location without prior notice, the prepaid amount for carrying out the transfer is deemed to be the amount of the contractual penalty that compensates TravelTransfer company for the damage caused by the late cancellation.
• A request by you for changes in receipt, reject, time and baggage allowances may result in additional charges based on the locale of each destination city. The Customer Support Team will contact you as soon as possible to inform you and accept any additional payments that may result from this change. In case of non-response or non-payment, TravelTransfer cannot proceed with your transportation and reserves the right to cancel the transfer service.

Trip booking policy.

• The prices are quoted in Euro (€) and refer to excursions from 1 up to 4 people. Necessary requirement is for the customer to inform the company about the full names of each additional person who will be involved.
• E-mail deposit receipt is required.
• Prices include tolls, fuel, and all legal taxes. Food, beverages and museum tickets / archaeological sites are not included.
• For transfer services, cancellation / change is free if we receive a notice from you at least 1 (one) day before the actual pickup time. To cancel or change your transfer, you must contact us by phone +30 694 2045528 or by email at [email protected]. Changes take effect immediately upon confirmation by a customer support representative. If you do not notify us within the 1-day period or do not appear at the pick-up location without prior notice, the prepaid amount for carrying out the transfer is deemed to be the amount of the contractual penalty that compensates TravelTransfer company for the damage caused by the late cancellation.
• A request by you for changes in receipt, reject, time and baggage allowances may result in additional charges based on the locale of each destination city. The Customer Support Team will contact you as soon as possible to inform you and accept any additional payments that may result from this change. In case of non-response or non-payment, TravelTransfer cannot proceed with your transportation and reserves the right to cancel the transfer service.

Payment Policy.

• For transfers and excursions bookings, the total amount of which exceeds € 80 through the internet is required a 10% deposit of the total amount within 24 hours of the time of booking.
• Payments can be made in the following ways:

1. A) To the referred company’s bank account.
2. B) Through electronic POS of the website.
3. C) Through the PayPal account of the company ([email protected])

• In case the customer makes a deposit on the TravelTransfer company’s bank account for the prepayment, he / she will have to send the proof of payment to the company’s e-mail address [email protected]

Refund Policy Cancellation Policy.

• Cancellation can take place 6 (six) hours prior to transfers and 1 (one) day prior to excursions. Prior to transfer or excursion, the deposit made by the customer is refunded.
• In case of a late cancellation or non-appearance of the customer, the deposit is not refunded.
• You make the refund to the customer is made in the same way that the customer had paid during the payment. The refund to the customer may take between 3 and 20 business days.

Security.

•  We are committed to protecting the security of your Personal Information. We use a variety of industry-based security technologies and procedures to protect your personal information against unauthorized access, use or disclosure. Although we have taken important steps to protect your Personal Information, no company, including us, can completely eliminate the privacy risks of Personal Information.